“The Angry Consumer”: Embracing Difficult Conversations

Nev Jones, PhD and Emily S. Cutler

Nearly all of us who have been involved with mental health policy, practice, or research for any length of time have participated in multi-stakeholder meetings, collaborations, or relationships of one kind or another gone awry. And while there are many reasons that interpersonal dynamics can (and do) deteriorate, when it comes to mental health, by far the most common scenario is an interpersonal break-down across clear identarian lines. And these divisions occur both in terms of the issues—of what is being discussed, proposed, or reviewed—and the emotions involved (and, by extension, the style or mode of interaction).